Refund Policy

At The Closet Whisperer LLC, we are committed to your satisfaction. This Refund Policy outlines the terms and conditions governing refunds, cancellations, and service adjustments for our custom closet design and installation services.

1. Deposits and Payment Terms

A deposit is required to secure your project appointment and begin the design process. The deposit amount is determined based on the scope of your project and will be communicated clearly before you commit to the service.

The deposit covers:

• Initial on-site consultation and measurement
• Custom design work and 3D rendering
• Materials planning and procurement scheduling

2. Cancellation Before Project Initiation

More than 14 days before scheduled start: If you cancel your project more than two weeks before the scheduled installation date, you will receive a full refund of your deposit minus a $75 administrative processing fee.

7-14 days before scheduled start: Cancellations made within this window will receive a 50% refund of the deposit paid.

Less than 7 days before scheduled start: Deposits are non-refundable within one week of your scheduled installation date, as this timeframe represents significant resource allocation that cannot be recovered.

3. Changes After Design Approval

Once you have approved the final design and materials have been ordered, the following policies apply:

Minor modifications: Small changes to the design (such as shelf spacing adjustments or color modifications within the same product line) can often be accommodated without additional charges if communicated before manufacturing begins.

Major changes: Substantial design changes after approval may require additional design fees and could affect the project timeline. Any additional costs will be communicated and approved before implementation.

4. Installation Satisfaction Guarantee

We stand behind our installation quality. If you are not satisfied with the installation work performed, please contact us within 48 hours of completion.

We will arrange for a technician to visit your home and address any legitimate installation concerns at no additional cost. This includes:

• Realignment of components
• Touch-up of any finish issues
• Adjustment of moving parts (drawers, doors, hinges)

5. Material Defects and Warranties

All materials used in your closet system are covered by manufacturer warranties. If you experience any material defects:

• Contact us immediately with photos and description of the issue
• We will coordinate with the manufacturer for replacement parts
• Installation of replacement parts under warranty is complimentary

This coverage does not extend to damage caused by misuse, improper cleaning, or normal wear and tear.

6. Project Delays and Rescheduling

We make every effort to complete projects on schedule. However, unforeseen circumstances such as material shipping delays or weather conditions may occasionally affect timelines.

In the event of project delays caused by our team or supply chain issues, we will:

• Communicate the situation promptly
• Provide a revised timeline estimate
• Offer appropriate compensation if the delay significantly impacts your plans

7. Refund Processing

Approved refunds will be processed within 5-7 business days. Refunds will be issued using the same payment method used for the original transaction.

For credit card transactions, please allow 3-5 additional business days for the refund to appear on your statement, depending on your financial institution's processing times.

8. Dispute Resolution

If you have concerns about any aspect of our service or believe you are entitled to a refund that has not been processed, please contact our customer service team directly. We are committed to resolving issues fairly and promptly.

Our management team will review your case and provide a response within 48 hours of receiving your complaint.

9. Contact Information

For questions about this policy or to request a refund, please contact us:

The Closet Whisperer LLC
36 Coyote Loop
Moriarty, NM 87035
Phone: (505) 715-7471
Email: liaberger@closetwispbiz.biz

Effective Date: January 1, 2024