Frequently Asked Questions

Our free initial consultation typically lasts 60-90 minutes. We'll measure your space, discuss your storage needs and lifestyle, look at photos of spaces you love, and answer any questions you have. You'll receive a preliminary design concept and rough budget estimate during this meeting. There's no obligation to proceed, and the consultation is completely free whether you work with us or not.

Timeline varies based on project scope. Simple renovations may complete in 1-3 days, while full walk-in closet installations typically take 1-2 weeks from design finalization. Here's a general breakdown: Consultation (1 week before design is ready), Design refinement (1-2 weeks), Manufacturing (2-3 weeks for custom pieces), Installation (1-5 days depending on complexity). We'll provide a detailed timeline during your consultation.

Yes! We offer free, no-obligation consultations and estimates. We'll visit your space, discuss your needs, and provide a detailed proposal including all costs. You'll have time to review and ask questions before making any decisions. We believe in transparent pricing with no hidden fees or surprises.

Based in Moriarty, NM, we serve the greater central New Mexico area including Albuquerque, Santa Fe, Rio Rancho, Los Ranchos, Bernalillo, Placitas, and surrounding communities. For projects outside our standard service area, we may charge a travel fee — we'll always discuss this upfront during your consultation.

Custom systems are built precisely to your space — every shelf, drawer, and rod is measured and manufactured for exact fit. Pre-fabricated systems come in standard sizes that may require gaps, filler pieces, or compromises in storage efficiency. Custom systems typically cost more but maximize every inch of your space and look more integrated. We offer both options to fit different budgets and needs.

It depends on the condition and construction of your existing closet. We can often refresh and upgrade solid, well-built existing frames with new organizational components, lighting, and finishes. This renovation approach costs less and causes less disruption than complete replacement. If your existing system is damaged, poorly constructed, or doesn't meet current safety standards, we'll recommend replacement.

Virtually every element can be customized: shelving configurations, drawer inserts, hanging rod heights, shoe display options, jewelry organizers, tie and belt racks, valet rods, hamper solutions, and accessory drawers. We also offer various finishes, hardware styles, and lighting options. During consultation, we'll explore what's most important to you and design around those priorities.

We work with premium materials including solid wood, high-quality MDF, and durable laminates. Finish options range from classic paints (white, cream, gray) to natural wood stains (oak, maple, walnut) and modern high-gloss surfaces. Hardware comes in various finishes: chrome, brushed nickel, brass, black, and gold. We'll bring samples to your consultation so you can see and feel the options in person.

Pricing varies significantly based on size, materials, and complexity. Here are general starting points: Reach-in closet refresh (from $950), Standard reach-in system (from $1,800), Walk-in closet system (from $3,500), Luxury walk-in installation (from $6,000+). These are starting points — we'll provide exact pricing after measuring your space and finalizing your design. We offer financing options for larger projects.

We accept cash, check, major credit cards (Visa, Mastercard, American Express, Discover), and bank transfers. For larger projects, we can arrange payment plans structured around project milestones. A deposit is required to begin manufacturing (typically 50% of total), with the balance due upon completion.

Yes! We partner with third-party financing providers to offer flexible payment options for qualified buyers. Terms range from 6 months to 60 months with competitive interest rates. We'll provide financing information during your consultation, and you can apply on the spot or take information to review at your leisure.

We stand behind our craftsmanship with a comprehensive installation warranty. Our standard coverage includes 2-year warranty on installation and workmanship. Extended warranties are available for purchase. Manufacturer warranties on materials and components vary by product line — we'll provide specific warranty information during your consultation and include details in your proposal.

Yes, we require you to completely empty your closet before installation day. This protects your belongings and allows our team to work efficiently. If emptying your closet presents challenges (moving heavy furniture, etc.), please let us know — we can sometimes arrange assistance or adjust our schedule. Plan to have your space ready the evening before installation.

Installation time depends on project complexity: Simple refresh (1 day), Standard system (1-2 days), Walk-in closet (2-4 days), Luxury installation with islands and complex features (3-5 days). Our team works efficiently while maintaining quality standards. We'll provide a more precise timeline during your consultation based on your specific project details.

Absolutely! We're committed to leaving your space cleaner than we found it. Our team removes all packaging materials, cardboard, and debris. We'll also remove your old closet components if agreed upon in advance. You won't need to deal with disposal — we handle everything responsibly.

Maintenance is minimal. Simply dust surfaces periodically and clean spills promptly. For wood finishes, use a soft cloth with mild soap and water if needed — avoid harsh chemicals or abrasive cleaners. Drawer glides and moving parts rarely need adjustment, but if you notice any issues, our team is available for service calls. We're here to help your closet perform beautifully for years to come.